Improving Personal and Organisational Performance

Effective Facilitation

Effective Facilitation

"Harness the productivity of groups through effective facilitation"


Effective facilitation is a sought after skill in most organisational contexts to encourage full participation, promote mutual understanding and help groups and teams to reach higher levels of consensus, and a deeper commitment to agreements.

This programme introduces theory, and various tools and techniques, with real work examples. There is also ample opportunity for skills practice, tutor input and group feedback.

Who should attend this programme:

This programme is for anyone who is involved in facilitating groups, whether as part of a formal meeting, a training course or general facilitation of groups in the workplace. This could include:

  • Learning and Development professionals
  • HR Professionals
  • Business Partners (IT, Business Analysis’s, Finance, etc)
  • Project Managers
  • Team Leaders

This programme has been particularly pertinent for those requiring a refresher for their skills and exposure to new ideas and techniques.

Benefits to you and your organisation
Attending this programme will enable you to:
  • Understand the nature and scope of facilitation
  • Obtain a firm grasp of the interplay between content and process
  • Understand the systemic nature of focusing groups quickly and effectively on a common purpose and result
  • Understand, plan and facilitate the cyclical nature of a group process
  • Design, develop and facilitate interventions appropriate to varying situations
  • Develop competence in dealing with difficult people and situations
  • Recognise and manage group dynamics
  • Develop greater personal impact and confidence as a facilitator
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About Facilitation:

  • Understand the role of the facilitator
  • Understand the nature and benefits of facilitation
  • Fundamental competencies of a facilitator to establish and maintain credibility

Managing the Content:

  • Working with outcomes – What are you trying to achieve during the session?
  • Planning the event – beginnings, middles and endings
  • Understanding the ‘Ultimate Facilitation Compass’
  • Facilitation interventions

Managing the Process:

  • Creating safety through visibility and contracting
  • Going slow to go fast
  • Techniques for group problem solving
  • Tools and techniques for managing process (e.g. Ishikawa diagram)

Managing Groups and Individuals:

  • What happens in workshops
  • Groups – why are we interested in groups?
  • Group dynamics – techniques for managing dynamics
  • Self-awareness as a facilitator
  • Difficult people and situations

Practical skills workshops

Planning what to do next – how to apply the learning

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Not sure this programme is for you?